Refund policy

Returns Information

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need order details for proof of purchase. Candles that have been burned/used, diffusers that have been soaked/used, melted wax melts, or such like uses will not be issued a refund upon return. 

To start a return, you can contact us at heartandhome@historyandheraldry.com. 

If your return is accepted, we'll provide instruction for next steps regarding how to ship the item(s) back to us. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at heartandhome@historyandheraldry.com.

Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions & Non-returnable Items
Unfortunately, we cannot accept returns on sale items or gift cards. Candles that have been burned/used, diffusers that have been soaked/used, melted wax melts, or such like uses will not be issued a refund upon return.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will receive a refund back towards your original payment method with a 15% restocking fee deducted from the refund.

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at heartandhome@historyandheraldry.com.

Undeliverable or Carrier Returned Orders
If an order has been processed and shipped but was returned back to our facility in Riverside, MO due to an undeliverable address, invalid/incorrect address, or any other reason besides a pre-requested return, the shipping cost for the order will not be refunded. Our team will reach out if an order is returned in order to reprocess the shipment with a new/valid address. If we are unable to contact you within 24 hours, we will automatically process a refund for the cost of the item(s) and will deduct a 15% restocking fee.